As California and Hawaii residents continue to do their part to flatten the curve, I am inspired and encouraged by the response of our staff, especially those teammates who are on the ground, helping our residents – working families, seniors, veterans, and people with disabilities – adjust to life during a global pandemic.
COVID-19 has created uncertainty in our residents’ daily lives, from facing less work or job loss, to food insecurity, challenges with their children’s schooling and care, and other concerns.
Yet, without missing a beat, our resident services team has met this time of disruption with creativity and motivation, shifting from their typical day-to-day work of convening social groups, engaging in in-person interactions, and coordinating large community events, to intentional one-on-one, individualized support, especially for those who need it the most.
While adhering to social distancing guidelines and other preventive measures, our resident services team has been able to virtually deliver youth programs, digital literacy training, support services referrals, and critical access to food.
Below is a snapshot of some of the extra efforts our resident services team has made to reach out to our 25,000 residents within the last three weeks:
- 100% of residents received information & education on COVID-19
- 7,500 individual contacts made with vulnerable populations
- 4,500 referrals made for assistance and resources
- 85% residents engaged in food access programs
- 72 onsite food programs feeding thousands of residents
Additionally, resident services are coordinating parenting support at family housing communities by phone and video conferencing, helping parents understand schoolwork, and providing activities for families to do together while sheltering in place. They have distributed Youth Needs surveys and created “virtual parenting support groups.”
Our resident services team reached more than 1,000 online learners in our digital literacy training program and distributed more than 800 devices (tablets and laptops), and they continue to provide support to close the “digital divide” and guide residents on how to navigate resources and websites, providing classes over FaceTime and on Zoom.
To help us continue the extraordinary work of our resident services team, and deliver this much needed relief to our residents, I urge you to contribute to the EAH Emergency Resident Support Fund. As you can see, every dollar helps, and every person can make a difference.
President & CEO