Since 1968, our real estate management team has provided comprehensive management services for family, workforce, older adult, veteran, and student housing apartment communities. With more than 8,900 apartments and 100+ properties in the EAH Housing portfolio, we take pride in our reputation as consummate problem solvers. In addition to managing our own properties, EAH proudly manages numerous properties for private companies, governmental entities, other nonprofits and organizations. EAH Housing has received multiple national awards and numerous commendations for exemplary property management from community leaders and legislators on the federal, state and local levels. Most importantly, our 20,000 residents respect us for our commitment to excellence and integrity.
EAH Housing is dedicated to enhancing the quality of life for all residents in the communities and surrounding neighborhoods that we serve. This philosophy goes far beyond conventional property management by providing new resources and fresh, effective approaches to the complex challenges that we face as property managers. We look beyond the simple preservation of physical assets and are motivated by an authentic concern for all—creating secure communities where residents thrive on multiple levels.
Type of Properties
The EAH Housing Real Estate Management Department has proven expertise in the areas of:
The EAH Housing Real Estate Management Team is well versed in Tax Credit programs and HUD (U.S. Department of Housing and Urban Development) compliance for the housing types and populations we serve.
Expert Property Management Services
EAH Housing currently provides a wide spectrum of real estate management services over a diverse portfolio throughout California and Hawai‘i. Our “hands on” comprehensive approach to services includes:
- Financial Management and Tailored Reporting Protocols
- Budgeting and Expense Control through Yardi Voyager Software
- Ongoing Asset Management and Stabilization of Assets
- Marketing and Lease-Up Strategies
- Implementation of Green Operations and Maintenance Best Practices
We offer full service, cost-effective real estate management to meet the needs of any property owner. Our state-of-the-industry technical resources and extensive in-house corporate support, such as ongoing staff training, human resources assistance, and a vast network of vendor relationships, ensure each property achieves peak performance.
Skilled Compliance Team
At EAH Housing, we believe that our staff of highly skilled professionals is the key to providing exceptional value and excellent service. This includes ongoing training coupled with a strong compliance team that provides consistent oversight of each property.
The EAH Housing Compliance Department provides compliance monitoring and training to all EAH staff, both on and off site, who are responsible for maintaining compliance, income verification and certification functions, monthly HUD payment voucher duties and all monthly and annual reporting for EAH properties.
EAH Housing has been managing affordable housing communities that have HUD assistance since 1982 – more than 30 years. Our proactive collaborative relationship with HUD includes the following programs:
- HUD 202/Section 8
- HUD 811 PRAC (Project Based)
- HUD Section 202 PRAC (Project Based)
- HUD Section 236 (Tenant Based)
- HUD Section 8 (Project Based)
- HUD Section 236 (Project Based)/Section 8
- HUD Section 202/162 (Project Based)/Section 8
- And more
The Compliance Department also serves as a resource for Property Supervisors, Development staff and Property Managers. The Department consists of the Compliance Director and several Compliance Specialists. We meet with HUD to share ideas and formulate Best Practices to promote an open dialogue with each HUD Project Manager. As a result of these efforts, HUD often refers EAH to owners who are experiencing difficulties with their HUD properties and need expert advice.
Effective Management Structure
Typically our properties have a team of management staff that includes on-site and off-site staff. The on-site Resident Manager and Maintenance staff are overseen by Property Supervisors who specialize in different regions. The supervisors provide support to the on-site staff as needed. We also have a Compliance Specialist assigned to each property who helps the onsite staff with tenant income qualifications, re-certifications, reporting, and other compliance related matters. Each property is also assigned an Account.
Compassionate Resident Services Philosophy
Throughout its history, EAH Housing has developed a reputation for well-conceived projects and high quality design. Our communities range from rural, low-density complexes in Northern California, to the 32-story Kukui Tower in downtown Honolulu, a high-density urban transit-oriented community. The philosophy of EAH Housing goes far beyond conventional affordable housing companies. We look beyond preservation of the physical assets of the properties we manage by working to create quality communities where residents thrive mentally, socially, emotionally, spiritually, physically and financially.
EAH Housing is a hub for relationships between owners, residents and the community. Like the spokes on a wheel, we connect residents with the services of both professional and community based organizations. By listening and empathizing, we assess and seek resources within the community to meet their needs. In reverse, we advocate and educate the community on both the needs and contributions of our resident population. The circular development of community relationships, awareness and support nurtures a healthy and thriving community.
Green Operations Best Practices
“We operate with the belief that every action can have a positive impact on the community, and on our world,” Laura Hall, Chief Operating Officer at EAH Housing.
As part of the Building Sustainable Communities Initiative, EAH Housing staff in the Real Estate Management and in Operations is implementing our Green Operations and Maintenance Best Practices Manual. This manual is a comprehensive approach to green management that can be shared and modeled with other nonprofits, property owners and building managers.
We know that environmentally responsible practices are wise investments that bring value to our properties and to our communities—creating good places to live, work, play, study and raise families—Green community workshop with Hawai‘i Energy today and for the future.
Real Estate Management staff also reach out to EAH Housing residents to share tips and info on “green” living. A guidebook on reducing energy consumption is handed out to all new residents and many Property Managers and Resource Coordinators organize green living events at EAH properties. A few recent examples include:
- A ‘pop-up’ farmers’ market at Kalani Gardens
- Free CFL bulb distribution throughout the Hawai‘i portfolio
- Energy savings contests
- An arts and crafts fair at Kukui Gardens, where only recycled materials were used
- Community Outreach Workshops (pictured at right), where representatives from Hawai‘i Energy visit EAH properties and give presentations on sustainable living
Knowledgeable Fee Management for Owners
Thirty percent of the EAH Housing real estate management portfolio is fee managed. Our clients trust EAH to treat each property and each resident as a cherished member of the EAH family. We enjoy an excellent reputation with our residents through open lines of communication and a responsive management staff.
We understand that each property must follow a management plan that best reflects the individual needs and personality of the asset. There is no “one size fits all” mentality at EAH Housing. We design an operations model for each property that addresses the owner’s business goals, and takes into consideration the age of the asset, the resident community and the geographic location.
Dependent upon the needs and resources of each development, EAH Housing offers an array of services for residents through our StayWell! Initiative which includes healthy eating, active living, community building, physical & mental health, education and civic engagement. These core focus areas consist of after-school programs, ongoing educational opportunities, English as a Second Language (ESL) classes, exercise programs, civic participation, food distribution and efforts to bridge the digital divide.
Our Real Estate Management team has a record of turning properties into more valuable financial assets, often reviving an entire neighborhood in the process. We believe excellent business practices, real-time reporting protocols, seasoned staff and satisfied residents provide the highest return on investment.
EAH Housing main and regional offices are geographically disbursed to guarantee our clients’ immediate and personal attention:
- San Rafael
- Honolulu
- Morgan Hill
- Los Angeles
- Fresno
Contact Us (Property Owner)
If you are the owner of an apartment community and are interested in EAH Housing property management services, please reach out to our Real Estate Management division and we will respond to you promptly:
